Terms of service

Terms of Service

1. Introduction
Welcome to our Nitro&Co online store. By using our website and placing an order, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

2. Ordering and Payment
All orders are subject to product availability. We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability, errors in pricing, or suspected fraud. Payment must be made in full before order processing.

2.1 Payment Service Provider
 
Paytrail Oyj serves as the payment intermediary and service provider in collaboration with Finnish banks and credit institutions and is an authorized payment Institution. Paytrail Oyj will be shown as the recipient on your bank or credit card statement and forward the payment to the merchant. For complaints, please contact the website the payment was made to.
 
Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying

3. Shipping and Delivery
Shipping costs are calculated at checkout. Delivery times are estimates and not guaranteed.

4. Returns and Refunds
You have the right to cancel your order and return products within 14 days of receipt, in accordance with EU consumer protection laws. Please see our Return and Refund Policy for detailed instructions.

  • Return shipping costs are the responsibility of the customer, except when the product is faulty or damaged during shipping.

  • We will refund the product price and the original standard shipping cost if applicable.

  • Products must be returned in their original condition and packaging.

5. Damaged or Faulty Products
If you receive a damaged or faulty product, please contact us immediately with photographic evidence. We will arrange a replacement or refund at no additional cost, including covering return shipping costs.

6. Product Information and Use
We strive to ensure that all product descriptions and images are accurate. However, slight variations may occur. Products are intended for personal use; please follow any usage instructions provided.

7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our total liability shall not exceed the amount paid for the product.

8. Intellectual Property
All content on this site, including text, images, logos, and designs, is our property or used with permission and is protected by copyright law. Unauthorized use is prohibited.

9. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your data.

10. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date.

11. Contact Information
If you have any questions about these Terms, please contact us at hello@nitroco.shop